Full Time (37.5 hours per week) Based in Nottingham– Hybrid Working Key Accountabilities: * Be the first point of contact for customers, managing enquiries and ensuring a seamless customer experience regarding home ownership. * Directly support the Home Ownership Manager and support the work of the wider Home Ownership team, including Rightto Buy, Shared Ownership, Leasehold, Garages and Land Queries. * Assist with the provision and collection of ground rents, leasehold service charges and administration fees. Duties&Responsibilities: * Deal with general correspondence on all home ownership matters, including leasehold issues and complaints and right to buy enquiries, ensuring a high level of professionalism and customer service is maintained at all times. * Ensure that all customer transactions and communications are recorded on the relevant system. Maintain accurate written and computerised records of progress and outcomes for all casework. * Assist with the administration of transaction files, collating documents and updating relevant systems. * Assist with drafting and issuing formal Notices as and when required in accordance with legislation. * Conduct site visits as required, including visiting blocks of flats to obtain communal electricity meter readings. * Develop and maintain effective working relationships with other Council employees and contractors. * Update and maintain records and plans, ensuring all information is accurate and has full supporting documentation. * Process leaseholder applications requiring permission under the lease agreement. Respond to requests within set timescales, obtain technical advice, and raise administration charges as necessary. * Assist with the provision and collection of annual service charges and ground rent, ensuring billing is compliant with the strict rules/deadlines contained in statutory legislation. Assist with the collation and apportionment of costs incurred by the Council which are recovered under the terms of leases from leaseholders. We offer: * 24 hour one on one specialist consultant based within your geographical area * 4Recruitment Services Employee Benefits Programme * Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number