Business Unit / Team: Chief Operating Office Salary range:£23,500 - £30,000 per annum DOE + red-hot benefits Location: Hybrid, UK Flexible Contract Type: Permanent Get out of your comfort zone. Live a life more Virgin. Our Team Our Document Assessor role is in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for existing customers, helping them with a range of queries. What you’ll be doing • Responsible for the successful assessment of mortgage application documentation in line with policy, risk and regulation, whilst always demonstrating adherence to Responsible Lending principles. • support colleagues across Virgin Money, providing guidance, advice, support and coaching to increase capability and ensure our customers receive a right first-time service. • Build professional relationships with our Intermediary partners, keeping them informed throughout the mortgage process. • Identify improvements to processes, procedures, policy and systems, suggesting ways to maximise efficiency, increase capability and reduce rework. • Play an active role in the developmentand implementation of new commercial strategies/projects, ensuring that the impact on process and underwriting is fully understood/considered. • Keep up to date on all policy, procedure, operational and corporate changes, by reading communications and viewing Intranet content. • Maintain a strong awareness of any changes within the business and industry which could improve our processes, procedures and policy, taking proactive steps to make valuable and sustainable changes. We need you to have • Understanding of the mortgage application process • Ability to pay close attention to detail, whilst working in a fast-paced environment. • Excellent verbal and written communication skills. PC Literate with demonstrable administration skills • Able to manage a variety of different workloads and processes, at any one given time. • Strong focus on delivering an exceptional customerexperience. • Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus theoption to buy more • Up to five extra paid well-being days per year • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt • Market-leading pension • Free private medical cover, income protection and life assurance • Flexiblebenefits include Cycle to Work, wellness and health assessments, and critical illness • Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becomingthe UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team (email address removed) Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.