Are you ready to lead and drive excellence in service management? Stannah, a trusted name in lift and escalator solutions, is seeking a Network Rail Department Manager to drive strategic alignment and operational excellence. As the Network Rail Department Manager, you will be responsible for developing and agreeing on the strategy, setting clear objectives, and closely monitoring performance to ensure Stannah consistently meets its contractual obligations and achieves its broader business goals. This role involves regular collaboration with branch network managers across the national portfolio to ensure consistency in service delivery and the attainment of key targets, fostering a cohesive approach to KPI delivery and customer satisfaction. This job requires an energetic and experienced lift and escalator Industry professional, capable of ensuring continued business success and growth. Job Responsibilities: Reporting to the Head of Infrastructure Divisions, Network Rail Department Manager job will be responsible for: Oversee contract profitability (P&L), monitor performance, and develop action plans to meet obligations and drive improvement. Define and deliver the business plan with clear, measurable objectives for the team and individuals, while leading, developing motivating Key Account Managers and support staff. Collaborate with Branch Managers to ensure exceptional customer service and manage key relationships for target adherence and growth. Ensure smooth contract mobilization and develop account growth strategies in partnership with customers. Act as the primary point of contact for senior client communication, representing branch interests and maximizing contract potential across the business. Skills and Experience: Proven track record in service management within a comparable industry, ideally lift and escalator industry Strong leadership skills with the ability to motivate and develop teams. A strategic business outlook for service in the lift and escalator industry with knowledge of our chosen markets an advantage. Excellent communication and interpersonal skills. Commercial acumen in managing B2B relationships. Relevant business or management qualification If you are looking for a Lift Manager job or Lift Branch Manager job, or Escalator Manager job or Lift and Escalator job click the apply now button to send your CV. We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days’ annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Free parking Company Funded LinkedIn Learning Account Company Vehicle Private Medical Insurance Managers Bonus Scheme, based on individual and company performance , which is paid annually We reserve the right to close this vacancy early if we receive high numbers of applications for the role. #alljobs