Neighbourhood Officer required to work for a large housing association on a contract basis. Purpose: * To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. * To build meaningful and trusting relationships with residents on patch. * To own the primary relationship with residents living on patch and act as the voice of residents. * To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. * To seek out resident views and to listen and act. * To represent and champion residents. * To act as the advocate for residents in getting things resolved at pace and quality. * To co-ordinate issues on behalf of residents, making dealing with HA easy. Key Responsibilities / Deliverables: * Own the primary relationship between housing association and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. * Be the key point of contact for residents and be the‘voice of the resident’ across the organisation. * Represent housing association at all activity relating to patch, examples being, resident forums, committees, residents' associations. * Support housing association and residents with any business continuity issues or incidents. * Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. * Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. * Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. * Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. * Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. * Make referrals for residents to receive additional support internally and externallywhere relevant. * Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. * Complete necessary referrals for court action, work with in-house and external legal servicesto complete court papers and attend court as required. * Identify, report, mitigate and escalate risks on patch. * Complete Fire Risk Actions and other compliance related activity within relevant timescales. * Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. * Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should