purpose | we are looking for a dynamic and innovative marketing director to lead our marketing strategy and drive brand growth. You will be responsible for crafting impactful communications and customer loyalty across paid, owned, and earned channels. As the leader of a talented team, you’ll oversee a Best-in-Class CRM& loyalty program, ensuring sustained growth and enhancing customer lifetime value. We are looking for someone with a proven track record in disruptive marketing and integrated communications, who is experienced in scaling loyalty programs and has a deep understanding of restaurant operations. If you're passionate about creating compelling brand moments and driving growth, we’d love to hear from you! key accountabilities | crafting fame and footfall driving communications across paid, owned and earned channels that convert to more visits for more occasion best in Class CRM& loyalty program with industry leading LTV& primary contributor to LFL growth YOYOY ensuring Wagamama is always easy to find and search digitally with a dominance of local search defining and implementing our in-restaurant brand proposition ensuring we are a memorable moment for guests to connect, inspiring one more visit through what makes us famous (our food and our hospitality) Inspiring and leading team, creating the next generation of leaders leading a team of 12 with 4 direct reports. Working hand in glove with peers - commercial strategy& insight director, creative director, head of international marketing as the senior marketing leadership team key member of the wider business senior leadership team key skills experience | disruptive marketing, proven track record in delivering commercially Impactful integrated communications ideas, critical to have experience in scaling a loyalty / CRM program and strong relationship / relatable with restaurant operations a must to bring brand to life through team members viewed as genuine brand ambassadors proven leadership skills ability to connect with restaurant operations to bring the brand to life wok's in it for you | a competitive annual salary discretionary 30% bonus opportunity per year wagamama food allowance private healthcare pension contribution 25 days holiday all bank holidays various discount across retail, hospitality leisure internal progression opportunities | fully funded apprenticeship programmes to support your growth kintsugi wellness | access to councillors, cycle to work scheme, discounted gym leisure family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay 13 weeks half pay financial wellbeing support | access to loans repaid through your salary for those‘strapped for cash’ moments in life