Customer Service Advisor 4 months Monday– Friday 08:30 – 17:00 £12.82 p/h Trafford Park, Manchester ** You must be available for an immediate start ** Winsearch is working with a leading manufacturing business to appoint an experienced Customer Service Advisor, on a temporary on-going basis in Trafford Park. Customer Service Advisor The purpose of the Customer Service Advisor will be to monitor and maintain customer mailboxes and respond in a timely manner. Experience of multiple mailboxes is essential for this role. Customer Service Advisor Benefits Free parking Close to amenities Potential for hybrid working once fully trained Customer Service Advisor Main duties and responsibilities: Responding to customer queries Investigating disputes (missing order, missing boxes on delivery, pricing errors etc) Managing the categorisation of the mailbox (we have all customer queries across all brands coming into a central mailbox, so categorising frequently is essential to ensure the correct team member is picking up the query) Good written communication essential Knowledge of Microsoft Office packages (in particular Outlook&Excel) essential The Candidate Customer Service experience essential SAP Experience would be beneficial but not essential Experience of managing multiple mailboxes and responding to emails is essential Ability to write own responses to email essential Customer Service Advisor Winsearch acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial. View our latest jobs today on our website  and follow us on LinkedIn. ComH Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want tohelp us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />Many Thanks