Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

Service Manager, London

London, United Kingdom 21 days ago

Job Description

Join us as a Service Manager As a Service Manager, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles You’ll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills What you'll do In this role, you’ll be dealing with clients, regulators, third-party vendors, and payment schemes. You'll also be leading the incident management process, ensuring timely resolution of incidents, minimising impact on services, maintaining accurate records and ensuring timely and effective  communication of status to clients and stakeholder. This role requires you to be part of a shared 24/7 on-call rota. Day-to-day, you’ll be: Manage Post Incident Review/Post-Mortem process to assist the timely identification of root causes of incidents and implementation of solutions to prevent recurrence, ensuring continuous improvement. Manage relationships and SLAs with third-party vendors, ensuring they meet performance standards and contractual obligations Oversee the monitoring and event management processes to ensure proactive identification, responder notification and resolution of potential issues Handle high-pressure, time-critical situations in a calm and measured way, thinking critically to assess impact and communicate status to various stakeholders Record, assimilate, synthesise and visualise large amounts of service performance related data and create automated reporting packages intended for key stakeholders The skills you'll need We're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal skills and a keen eye for detail. A broad understanding of our business and its customers would also be an advantage. On top of this, you’ll bring: Proven experience in a similar role within a bank or FinTech organisation Experience dealing with clients, regulators, third-party vendors, and payment schemes Strong analytical and problem-solving skills and ability to handle high-pressure situationsand make critical decisions Ability to define, implement, and continuously improve processes Familiarity with service management tooling, monitoring and alerting tooling and general understanding of cloud based distributed microservice architecture in an agile, devops environment

Property Manager

London, United Kingdom 6 hours ago
London-London, Property Manager with previous experience in a property management and/or lettings / tenancy / housing background, excellent customer service, negotiation and communication skills is required to join a well-established housing...

Registered Manager

London, United Kingdom 1 day ago
London-Romford, A Registered Manager is required to take responsibility for leading the Ofsted regulated service and ensuring the highest standards of service delivery. In keeping with the company ethos, you will focus on quality, excellent service...

Registered Manager

London, United Kingdom 1 day ago
London-Romford, A Registered Manager is required to take responsibility for leading the Ofsted regulated service and ensuring the highest standards of service delivery. In keeping with the company ethos, you will focus on quality, excellent service...

Systems Support Analyst, Park Royal

London, United Kingdom 1 day ago
Founded in 2003 by Dong Hyun Kim, his mission was simple, to make fresh and flavorsome sushi and bento available to everyone. Almost 20 years later Wasabi have 40 successful branches across London, other UK major cities and New York. The journey...

Private Client Services Senior Manager/Associate Director, LONDON

London, United Kingdom 3 days ago
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine –...

Audit of Tax Manager, LONDON

London, United Kingdom 3 days ago
​Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine –...

Corporate and M&A Tax Manager, LONDON

London, United Kingdom 3 days ago
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine –...

Corporate and M&A Tax Manager, LONDON

London, United Kingdom 3 days ago
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine –...

METROPOLITAN POLICE SERVICE: Senior Building Manager

London, United Kingdom 4 days ago
The starting salary is£57,301, which includes allowances totalling £2,841: METROPOLITAN POLICE SERVICE: Day to day, you’ll co-ordinate building management services, but also have the opportunity to lead estate transformation activity. West Brompton,...

Senior Enterprise Technology Engineer, London

London, United Kingdom 4 days ago
Job Family Group: IT&S Group Job Description: At bp, we’re reimagining energy for people and the planet. With operations spanning nearly every part of the energy system, we’re leading the charge in reducing carbon emissions while developing...