Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum  Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate. The offices in Sidcup are newly refurbished with secure parking on site. Hours of work: Monday - Friday  8:30am - 5pm  Office based  Permanent position  £28-33k (DOE)  Key responsibilities:   Monitoring calls received from the customer through to call completion and updating records  Managing the supply chain and driving them to attend to required SLAs  Driving the engineering team to attend to all call outs within required SLAs  Effective communication with all levels of internal teams and external customers  Ensure QHSE documentation if maintained and readily available using company systems  Managing the CAFMsystem  Answering calls and emails within a timely manner  Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts withinrequired SLAs   Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations   Raise and assign work orders to relevant To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried outfollowing the contract scope and not outside of this   Obtaining supplier quotes and uploading them onto the internal system for the client approval  Arranging agency cover and submitting timesheet on the portal Requirements: Previous Facilities&Maintenance experience Excellent and professional telephone manner Excellent customer service skills Time Management The capacity to think ahead, plan and prioritise own workload The ability to work under pressure and meet deadlines Computer literacy The ability to work as part of a team Work safely in accordance with the company's current health and safety policy and procedures. A positive approach, with the determination to succeed