Job description Contract: Healthcare Location: London, E14 9SH Hours of work: 40 Contract Type: Permanent The Retail Operations Director plays a pivotal role in shaping and executing the retail strategy within healthcare, ensuring it aligns with organisational objectives while maintaining a strong focus on site-level operational excellence. Job Description Overseeing the daily management of the Healthcare Food Retail Business, this role holds the authority to recommend and implement strategic improvements that enhance capability, performance, and profitability. A key aspect of this position is driving financial stewardship, fostering stakeholder engagement, and ensuring compliance with industry regulations. With a commitment to retail excellence and customer satisfaction, the Retail Operations Director will lead and inspire teams to deliver exceptional service standards, continuously optimising operations to meet the evolving needs of the healthcare sector. If you’re a strategic thinker with a passion for retail innovation and operational excellence, this is an exciting opportunity to make a lasting impact. Key Responsibilities • Develop and execute retail strategies to enhance performance and align with healthcare goals. • Manage budgeting, P&L, and financial targets to maximise profitability. • Lead teams to uphold quality standards, compliance, and customer engagement. • Collaborate with commercial, culinary, and marketing teams to optimise products and services. • Analyse performance metrics and implement improvements. • Drive customer satisfaction, retention, and brand perception initiatives. • Ensure compliance with health, safety, and regulatory standards. • Support and develop retail excellence programmes aligned with brand values. Professional and Personal Competencies/Qualifications • Leadership experience in retail or food service with strong operational expertise. • Proven ability to develop and execute strategic plans aligned with business goals. • Skilled in building relationships with stakeholders, suppliers, and franchise partners. • Strong P&L management, budgeting, and cost optimisation experience. • Data-driven decision-maker focused on continuous improvement. • Customer-focused, ensuring high service standards and brand alignment. • Effective team leader, fostering accountability and high performance. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com