Repairs Planner South East London£20p/h Repairs and Maintenance Monday - Friday Looking for someone to start immediately Planner required for large Housing Organisation - this will be working within the Repairs Team. Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls. Take customer repair orders, obtaining full repair information, accurately diagnosing repairs, and making appropriate and relevant appointments in accordance with policy and practice. Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person Respond positively and manage efficiently all customer's needs/support, monitor these requirements Liaise with other departments where necessary to ensure positive expected outcomes are obtained Make sure that repairs enquires are recorded and dealt with efficiently Planning and engineers dairies where needed Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with morecomplex issues, or provide one-off processing services to the public Desirable Previous experience working as a Planner/Scheduler Excellent written, verbal, questioning&interpersonal skills. Analytic skills. Strong customer experience ethosPlease send CV's through to be considered