Our client is a global SaaS type company with a range of software products within the B2B and B2C marketplace. They are now seeking a Post Sales Support Specialist with a good understanding of software products. Located at their impressive UK headquarters in central London. This is an 8 month contract initially with 2 days in the office. Skills * Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills. * Experience delivering software-based product onboarding or training. * Knowledge of CRM software would prove very useful. Duties * Providing customer support including onboarding partner, strategy and training. * Be the first point of contact to resolve challenging customer queries. * Hold consultative conversations and using questioning skills to uncover customer pain points. * Able to build urgency in customers to activate and use their subscriptions. Benefits * Long contract * Product Training * Free