Our clients are looking for a Support Administrator to help their customers. You will work with your team to efficiently resolve cases, and deliver a fantastic experience to customers in need. Goals * Quality resolutions to cases are provided quickly and efficiently. * You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience. * You're always improving your capability as a support agent, and your expertise with NetSuite. * Your solutions to cases are simple, elegant, and follow industry and Company's best practices. Responsibilities * Attend and actively participate in the regular Support Team rituals such as daily stand-ups. * Lead by example in following all processes for your team and the wider business. * Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers. * Implement quality solutions following Company's and industry best practices, and test every solution thoroughly. * With every case, ensure the customer gains a good understanding of how our product functions. * Allow efficiency to guide your way of working, and your