The IT Support Analyst will provide vital technical support to the Technology Department, working closely with team members to resolve IT-related issues, and ensure smooth and efficient business operations. Client Details Our client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees. Description Provide 1st and 2nd line support. Take full ownership of tasks and projects, ensuring end-to-end completion. Provide user support, constructive feedback, and proactively identify improvement opportunities. Automate and optimize manual tasks to enhance efficiency. Manage escalations effectively, keeping stakeholders informed. Collaborate with IT teams and focus on building team credibility and customer satisfaction. Standardize and consolidate internal processes for better alignment. Communicate effectively with all levels, including executives, and handle demanding customers. Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.Profile A successful IT Support Analyst should have: Ideally educated to degree level in IT and/or computing technologies At least 4 years' experience in IT Support Analyst Focused and results oriented Possess a committed and responsible attitude with focus on customer satisfaction Customer focused and committed to improving all aspects of the customer experience Excellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the business Technical and customer support experience in a Pan European or Global company is desirable ITIL Foundation Certification (preferred) A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM Desirable skills in MAC OS and SSCM knowledge Job Offer A competitive salary ranging from£40,000 per year. Healthcare, pension, and life insurance benefits. Generous holiday allowance of 25 days, prorated. A supportive company culture that encourages continuous learning and development. A fixed-term contract role in the heart of London.If you are passionate about IT and looking for anexciting new challenge in a well-established company, we would like to hear from you. Apply today to join our team in London.