Summary What you'll do You will be predominately based at an estate in South London. You will provide a consistently high-quality housing and property management service that delivers against the six priorities in our customer strategy. Providing a visible Notting Hill Genesis presence, making sure we are providing homes and places where residents feel safe and a sense of pride. How you'll do it Deliver first class on-site management service to customers within your portfolio, including the provision of appropriate and responsive services. Deliver exceptional services against the placemaking principles; estate management, customer, community and brand. Build good relationships with contractors, including sourcing new contractors, and other stakeholders. Ensure you manage and monitor contractor performance to ensure the estate management team acts as a robust client and that any agreed contracts and SLAs are fulfilled. Ensure rents and service charges are set in line with tenancy agreements& leases and that the estate meets its legal and regulatory requirements. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. This role is very hands on, and you will be expected to be out and about on site, working with a wide range of people including residents, contractors, Housing Officers and placemaking and estate staff. Communication skills are key as you will be expected to build and manage effective relationships with both internal and external stakeholders. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: Thorough understanding and experience of working on or as part of multi-tenure estates. Significant experience in setting, billing& collecting Service Charges Recent experience of creating and implementing large scale estate management strategies Experience of working in partnership with local stakeholders. Recent experience of managing a team of property professionals as well as multi- skilled operatives or an ability to show that you could Desirable: Experience of working on estate regeneration projects or estate where significant change has taken place What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: https://careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://careers/diversity-is-our-strength/ Selection Process Step 1: If you are interested, please send your application now! Closing date is 21st February 2025. Step 2: Successful candidates will be asked to do an assessment ? Step 3: Successful candidates will be invited to interview ? Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. PandoLogic. Keywords: Housing Counselor, Location: London, ENG - SE25 5PY