Duration - 6 months Description Manage program operational elements such as offer management, issue escalations, partner engagement, and financial controls. Support the teamʼs execution of critical backend processes to enable programs. Support the processing of quarterly / monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments are made. Support monthly transaction reconciliation with external partners and related invoicing Work cross-functionally to deliver terms&conditions copy and pricing statements Build and maintain strong cross functional relationships which are critical for day-to-day operational efficacyKey Qualifications Proven track record managing the operations of consumer-facing programs while delivering strong business results and a great customer experience. Self-starter, who will continually identify opportunities to enhance operational processes and procedures to drive efficiency and programme resilience. Comfortable with large data sets and a demonstrated ability to analyse and identify trends, craft problem statements, and support the development of innovative solutions. Expert knowledge of Excel. 5-10 years experience in e-commerce operations support. At least 1-2 years external partner management experience and expertise. Copywriting experience, especially of terms and conditions, user agreements etc. with an eye for detail and ability to handle large volumes of qualitative data Financial controller / reconciliation experience beneficial Project management experience beneficial Proven ability to prioritise, plan, and execute strategies, programs and projects successfully Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership Skills Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Collaboration - Builds partnerships and works collaboratively with others to meet shared objectives. Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Optimises Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Manages Ambiguity - Operates effectively, even when things are not certain or the way forward is not clear.