Business Unit: Group Risk – Operational Risk Management Salary Range: £44000 - £66000 per annum DOE + red hot benefits  Location:  UK Flexible with occasional travel required to a hub  Be a change maker with more cha-ching. Live a life more Virgin. Our Team The broader Operational Risk Management teamcovers Operational Risk, Operational Resilience, People Risk, Payments Risk, Technology&Cyber Risk and Change Risk. This team heads up the Risk Transformation programme, which looks to design many of the basic principles of risk management adopted by Virgin Money across a 4-year timeframe. We also look after the governance, risk and compliance (GRC) system and all digital tools for risk management, alongside People Risk, reporting and the Operational Risk framework. This role reports to the Operational Risk Systems Manager.  The role has a strong focus on the implementation and management of the GRC system, therefore the role works closely with other risk teams across the 3 Lines of Defence, as well as wider functions that leverage the Risk Management system to form an enterprise-wide view of Virgin Money’s risk profile. What you’ll be doing Support the Risk Systems Manager with the day-to-day management of the IRM module in ServiceNow including configuration changes, user acceptance testing, system design and maintenance of the three platform environments. Maintain and embed the Operating Model of the tool ensuring this is widely understood by all colleagues who will interact with the tool. Support the Bank with the roll out of the new GRC system, IRM ServiceNow including supporting with bank-wide training, license administration and requirement gathering. Providing advice and training on the new GRC system and how best to use it, designing reports, and embedding culture of new system. Proactively identify system improvements working with the wider ORM team to ensure alignment to the framework. Manage corresponding communication between the business and Operational Risk team triaging system and framework queries. Establish, maintain, and create new MI to provide insights and support data-driven decision making across the bank, as well as to support regulatory, Executive, financial reporting. Along with the Operational Risk Systems Manager, advise on how to adapt system-specific processes to meet new regulations, or design new processes and configure the system accordingly to ensure we are successfully reporting on the key risks for the Bank. We need you to have GRC system management and configuration, preferably ServiceNow IRM capabilities. Knowledge across a subset of the following: GRC design, GRC implementation, GRC rollout, control design, fraud, risk reporting, process-based risk management. Strong understanding of Retail and/or SME banking, as well as Risk. Great organisation skills. Experience of delivering training to colleagues. Experience in designingreports for a variety of stakeholders, ensuring key messages are presented appropriately for the audience. It’s a bonus if you have but not essential Knowledge of Risk Management disciplines and the 3 Lines of Defence model in place across the Bank.  Subject matter expertise in a related andrelevant area of Risk. A confident communicator, facilitator and influencer. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. Up to five extra paid well-being days per year​.  20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.  And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power ofour experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.  Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability ConfidentLeader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it),but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part ofthe Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.