Are you passionate about tech and eager to grow your IT career? Do you thrive in a fast-paced environment and love solving problems? If so, this is your chance to join a rapidly expanding Managed Service Provider in Bicester! Equation Recruitment is recruiting on behalf of an employer looking for a driven and enthusiastic Junior IT Support Engineer to join their growing technical team. This is a fantastic opportunity for someone with a solid foundation in IT support to gain exposure to a wide range of technologies and exciting projects. What’s on Offer? * Salary of £25,000–£30,000 (DOE) * Monday to Friday, office hours * Access to professional training and certifications * Genuine career progression opportunities * Friendly, supportive team environment The Role As a Junior IT SupportEngineer, you will provide 1st and 2nd line technical support to a varied client base. You’ll work across Microsoft 365, networking, backups, VoIP systems, and more. From remote troubleshooting to assisting on-site with new deployments, no two days will be the same. Day-to-Day Responsibilities:* Responding to IT support tickets and resolving technical issues * Supporting Microsoft 365, SharePoint, Outlook, and Teams * Setting up laptops, desktops, mobile devices, and VoIP phones * Troubleshooting networking and connectivity issues * Assisting inproject work like system migrations and new site setups * Documenting your work and maintaining SLA commitments What You’ll Need: * 2+ years’ experience in an IT support role (MSP background is a bonus!) * Confident troubleshooting Microsoft 365 and Windows 10/11* Knowledge of networking fundamentals (DNS, DHCP, VPN) * A team player who loves learning and problem-solving Desirable Extras: * Experience with Intune, Autopilot, Azure * Familiarity with VoIP systems or broadband provisioning * Cyber Essentials certification * A full UK driving licence (helpful for occasional on-site visits) If you’re ready to take the next step in your IT career and want to be part of a collaborative, forward-thinking team, apply now! Equation Recruitment is acting as an employment agency on behalf of our client. Weinterview all shortlisted candidates and support you throughout the entire recruitment