We are excited to be recruiting for a Service&Support Lead role based in Malton, North Yorkshire, with a dynamic and forward-thinking organisation. This full-time role, Monday to Friday (8am–4pm, with flexibility), offers a competitive salary ranging from £33,000–£35,000, depending on experience. It also includes 33 days of holiday (including bank holidays), a competitive pension contribution, and additional benefits. The Role: As Service&Support Lead, you’ll assist the Service&Support Manager in coordinating the day-to-day activities of the IT Service&Support team. This pivotal role ensures service delivery meets agreed SLAs while providing exceptional end-user support. Acting as the outward face of IT within the business, you’ll be the main point of contact for IT service requests and incidents. Key responsibilities include: Coordinating daily team activities to align with priorities and meet service-level metrics. Supporting operational technology across the organisation. Driving continuous improvement in servicedelivery processes, including incident management. Promoting self-service tools and sharing IT knowledge to enhance user experience. Monitoring and managing third-party service providers to meet SLA requirements.What We’re Looking For: The ideal candidate is a self-motivated professional with a strong passion for IT and technology. You’ll have exceptional coordination skills, a customer-first mindset, and thrive in a fast-paced, ever-changing environment. Key skills and attributes include: Proven leadership experience. Ability to work independently and as part of a team. Strong problem-solving skills and a continuous improvement mindset. Experience with IT service desk tools and best practices (preferred). Excellent communication and interpersonal skills, with a focus on customer satisfaction.If you are looking for a role that combines leadership, hands-on technical work, and thechance to make a real impact in an IT function, this is the perfect opportunity!