What you will do As part of our dynamic team reporting to the Inside Sales Manager, you will play a vital role in connecting with existing customers who require additional services on their current systems and pursuing potential service contracts for various Johnson Controls offerings. Your main responsibility will be to validate leads sourced from field engineer referrals and direct customer inquiries, ensuring all details are accurate before passing them to the appropriate salesperson via our CRM system. How you will do it Conduct outbound calls to engage with existing customers. Handle inbound calls from internal departments and customers effectively. Respond promptly to inquiries received via email. Identify, qualify, and convert sales lead opportunities efficiently. Address all customer needs quickly and professionally. Log all activities and interactions in Salesforce. What we look for Required Self-motivated individual with exceptional customer service capabilities. Excellent verbal and written communication skills. Goal-oriented with the ability to achieve targets and meet KPIs. Proficient in lead management and identifying cross-sell opportunities. Computer skills and familiarity with CRM systems. Able to work collaboratively in a team environment while managing individual workload. Preferred Sales background with experience in phone-based sales. Experience in managing a queue system. If you are successful, we can offer you a company culture that promotes work-life balance, a commitment to continuous learning and development, access to mental health support, and an excellent benefits package including a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discounts on Johnson Controls security products including ADT Smart Home, as well as voluntary schemes for childcare vouchers, cycle to work, eye care vouchers, and holiday purchase. Our culture At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.  We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. #LI-BB1 #LI-Hybrid