Closing date:09 March 2025 We are looking for a customer focused and passionate individual to play a lead role in the running of the Registration Service in Hull. Acting as a team leader you will ensure the availability of appointments to meet both customer need and ensure the timeliness of registrations.  You will allocate work and create staff rotas making the best use of resources available. We are looking for someone who has a proven track record of a commitment to high levels of customer care and experience of successfully managing activity and performance, whilst planning services and implementing change at an operational level. The successful candidate will be assertive and be able to exercise discretion and judgement as appropriate.  They will have excellent communication skills with ability to establish effective relationships with customers, staff and stakeholders. As a supervisor you must have the ability to demonstrate leadership, organising and motivating your team, ensuing the well being of staff. Practical knowledge of local Registration Service delivery is essential along with ability to interpret legislation and conduct audits to ensure statutory compliance and that registrations and ceremonies are carried out with full regard to current legislation. As the Senior Registration Officer you will be required to take ownership of complex case work and also check the accuracy of the work of Registration Officers therefore comprehensive knowledge of relevant legislation, policies and procedures in relation to civil registration is desirable. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.  For an informal discussion about the role, please contact : Jo Thompson, Senior Registration Officer, on 01482 613 236 orjo.thompson@hullcc.gov.uk Benefits of working for Hull City Council– Working for hull city council Why Hull is a great place to live and work– Working for hull city council How to apply for our jobs - Working for hull city council ]]>