Hospitality Co-ordinator We are delighted to be working once again with a long term client of ours with their recruitment of a hospitality co-ordinator to join their busy city centre venue. The role would ideally suit someone with some previous hospitality experience. Role Purpose: The Hospitality Coordinator role is responsible for facilitating the efficient and effective operation of Hospitality services within our venue; actively promoting the our Hospitality and educational services, and ensuring the needs of the guests and the business are met at all times. Core Responsibilities and Key Accountabilities: * To promote a professional, welcoming atmosphere for every guest on arrival. * To be responsible for the security and safety of all guests at all times and for evacuation in the event of a fire or major incident, including overnight when the post holder will be the only employee on site. * Responsible for calling the Duty Senior Manager out of hours should such an occurrence happen using the Business Continuity Plan folder for guidance. * To be responsive and perform such tasks as needed to ensure excellent customer service. * To effectively operate the Property Management System (HOP) and report any faults/issues as necessary. * To be responsible for specific Hospitality tasks including: * Managing stationery supplies and checking mail. * Setting up conference rooms for the next day as per requirements. * Supporting the Housekeepers by checking guests rooms are clean and set up correctly for their arrival the next day. * Operating the bar and closing it 23.00 when requested to do so. Checking the takings and float are correct before securing them. * Producing the weekly event list * Running end of day reports and reconciling daily takings * To liaise daily with each shift and undertake any tasks unable to be completed during normal working hours, ensuring a complete handover prior to the end of each shift. * As required, to support the catering team by clearing up after any evening function that finishes late. * To be responsible for all bookings from initial contact, sending contracts, accounting for deposits, welcome to site and accurate invoicing. * To be responsible for daily briefing of housekeeping team on room cleaning,&maintenance management. * To top up literature and advertising holders where appropriate. * To be knowledgeable about the education programmes and courses, and take bookings and payments as needed. * To attend monthly meetings with the Director and Deputy Director of Hospitality. * To perform any other fair and reasonable task set for the needs of the business. * Always ensure compliance with the Health and Safety at Work Act 1974. Key Performance Indicators: * Service users’ satisfaction results. * Satisfactory compliance with all legislative requirements. * Accurate operation of administrative procedures. * Evidence of actively selling services. * Satisfactory feedback of performance from appraisals. * Feedback from departments to the General Managerof Hospitality. Salary: Starting Salary of £22,480 rising to £24,480 on completion of probation period. Hours of Work: An average of 37.5 hours per week which will consist of 5 days out of 7 shifts worked in a combination of day shifts from 09:00-17:00, and night shifts from 17.00 – 09.00 (sleep in from 23.00 to 7.30). Shifts are rostered in to ensure rest time is given. Line managers will consider employees’ personal commitments where possible, but the rota will be set around the needs of the business. Employees will be asked to help cover for leave and sickness as and when it