Business Unit: Direct Mortgages Salary Range: £38,400 - £57,600 per annum DOE + red-hot benefits Location: UK Hybrid Glasgow or Gosforth Hubs, some office attendance required. Contract Type: Permanent Full Time. Be the voice we need. Live a life more Virgin. Our Team Our Purpose is to make our customershappier about money and this role leads the team who help new and existing customers with the biggest financial commitment of their lives. Simplifying mortgages and helping customers to get great advice and guidance is what the team strive to deliver every single day. Delivering new products and services and to helping us say yes to more is key to our success. Working in a fun and dynamic team we value openness honesty and creative ideas to help us achieve our Purpose. The team never stands still, and you will thrive in this dynamic environment. What you’ll be doing Lead a team of Mortgage and Protection Advisors to deliver fantastic customer service and consistently good customer outcomes. Motivate, coach and inspire your team to develop their knowledge and competency in the role by observing customer interactions and providing great feedback. Working Under the Certification Regime you will ensure that your Mortgage and Protection Advisors are fit and proper within their role, ensuring that they act with integrity and due skill, care and diligence. Support the delivery of successful appointment outcomes by providing oversight on diary capacity management. Be an ambassador of change showing a “can-do” attitude and providing solutions. Demonstrate excellent relationship building and collaboration skills with internal and external stakeholders. We need you to have Full CeMap / CF6 qualification or equivalent. Previous experience in a first line people leadership role within the mortgage industry with another FCA regulated firm. Strong, up to date knowledge of the mortgage market and an understanding of the mortgage lending process. Strong communication and influencing skills. A passion for providing an exceptional customer experience. Drive and the ability to work well under pressure. It’s a bonus if you have but not essential Resilience in a fast-paced regulated environment. Ability to spot opportunities to innovate and simplify the customer journey. Strong organisational skills with the ability to prioritise workload. Full induction training will be delivered and is expected to be on a full-time basis. This is a certified role requiring annual certification as described within the FCA / PRA certification regime. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more. Up to five extra paid well-being days per year​.  20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  Market-leading pension. Free private medical cover, income protection and life assurance. Flexiblebenefits include Cycle to Work, wellness and health assessments, and critical illness.  And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in howyou work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture wherecolleagues feel safe and inspired to contribute, speak up and be heard.   As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.