**DESCRIPTION** We are looking for a talented **Service Administrator** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Department** based in **Northamptonshire, United Kingdom.** **Please be advised that this is a temporary contract role, six to nine months.** **In this role, you will make an impact in the following ways** : + Promote Quality Customer Service: As the first point of contact, you'll set the tone for customer interactions, ensuring a positive experience. + Increase Business: By building strong relationships with key customers, you'll help drive business growth within the branch. + Develop Positive Relationships: Your interactions, whether on the phone or in person, will foster trust and loyalty among customers. + Assess Customer Needs: You'll gather important information to understand and meet customer requirements effectively. + Create Work Orders: By efficiently creating work orders in the appropriate systems, you'll streamline operations and improve service delivery. + Provide Status Updates: Keeping customers informed with timely updates will enhance their satisfaction and trust in your service. + Support Branch Operations: Your role will contribute to the smooth functioning of the branch by handling customer inquiries and requests. + Enhance Customer Retention: Through excellent service and relationship-building, you'll play a key role in retaining customers and encouraging repeat business. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Organizational Skills: Efficiently manage job orders, update trackers, and ensure all details are up-to-date in systems like Movex. + Effective Communication: Liaise with suppliers, technicians, and customers, providing regular updates and ensuring clear, concise communication. + Attention to Detail: Accurately prepare quotes, draft repair plans, and audit job pack documents to ensure compliance and timely completion. + Technical Proficiency: Understand technical issues, manage warranty processes, and utilize data management tools to resolve escalations and ensure seamless transitions. **QUALIFICATIONS** **Education/ Experience** + High school diploma or certificate of completion of secondary education, or equivalent experience that meets applicable regulations. + This position may require licensing for compliance with export controls or sanctions regulations. + Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience. + Demonstrated experience in similar roles or specialized skills relevant to the position. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Office **ReqID** 2409518 **Relocation Package** No