Client Operations Manager East Midlands Railway 35 000 Per annum Are you an experienced Operations Manager with excellent Communications skills Do you have experience in a hands on field-based role If so we may have an exciting career opportunity for you We are looking for a Client Operations Manager to play a vital part in identifying establishing and maintaining positive business relationships whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations day to day Technical experience desired and would be beneficial in this role although full training will be provided Key Responsibilities - Produce operational reviews to allow the analysis of trends and to introduce best practice across the contract - Ensure specified response times are met in accordance with contractual and local agreements - Establish and maintain strong internal and external stakeholder partnership - Resolve all operational problems within the scope of the contract and prepare responses within established timeframes to all service complaints and contractual issues raised - Monitor contract performance and implement measures to improve areas of poor performance - Carry out regular continuous improvement audits of all operational procedures - Manage and continuously improve the SLA performance of the service provided by APCOA - Assist and support the client in t