Customer Service Advisor Location: Poole Hours: Mon-Fri 0800am-1700pm Salary:£28k DOE Benefits: * 22 days rising after 2 years * Holiday buy-back scheme * Pension * Growth by sharing bonus scheme * on-site parking * Free lunch every Friday * Company sick pay * Company social and corporate events * monthly + annual bonus structure * Training provided. Working with our client who are a well-established family run business and who are now looking for an additional member of staff to join their hardworking team of 6 at the office based in Poole, Dorset. The successful Customer Service Advisor will: - * Have customer service experience* Be highly organised * Have excellent attention to detail * Able to use CRM systems – Training is provided * Have good IT Skills * Ability to multitask * Time management skills * Have a positive with “can do” attitude * Be able to build strong customer relationships* Be a Team player. Job duties for the Customer Service Advisor are: - * Dealing with customer queries – Telephone and email * Logging / updating customer calls and progress on their CRM * Handling quotes as well as quote follow ups * Order processing * Chasing orders, dealing withdelivery queries and returns * Applying updates to customers regarding products and pricing * Working closely with their purchasing team to ensure customer expectations are met * Proactively work with customers to maximise sales * Ability to calmly deal with client queries and concernswith high levels of professionalism and creatively coming up with solutions to their