A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner. Salary: 23,000 plus bonus OTE 25,000 7.30am - 4.30pm and every other Saturday WFH 8am - 12pm paid at time and a half Parking available Customer Service Administrator responsibilities: Handling incoming call queries and achieving daily targets Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments Distributing daily work schedules via CRM to Engineers Updating job notes, customer, and engineer comments Establishing excellent working relationships with engineer staff and assisting with their queries Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner Handling the in-house email inbox, responding to queries from customers and head office Creating and sending quotations Creating invoices and ensuring payment is processed Following up with customers to ascertain if further work is required Sending out correspondence to customers with work completed to increase positive reviews Customer Service Administrator required skills/competencies: Strong organisational and communication abilities IT proficient in Word, Outlook, and Excel Excellent organisational skills Apply today!