We are seeking a dedicated and detail-oriented Complaints Handler to join our clients team. The Investigator will be responsible for conducting thorough investigations, gathering evidence, and compiling comprehensive responses. This role requires a strong analytical mindset and the ability to work independently while maintaining a high level of integrity and confidentiality. The successful candidate will play a crucial role in ensuring that all investigations are conducted in accordance with established protocols and legal standards. Duties Pro-actively engage with the Operations team and oversee summary resolution complaints and handover. Ensure information relating to borrowers and their loans is current and accurately recorded on in house systems. Ensure that all complaints have been full investigated and addressed and that any customer harm is captured and acted upon. Liaise professionally with third parties e.g. Solicitors, Lenders and Regulators and understand their specific requirements. Liaise professionally with clients in relation to ad-hoc requests. Support the Complaints Team Leader/ Assurance&Reporting Manager to resolve any issues accurately, proactively and in a timely and professional manner, making recommendations as necessary and expressing balanced and technical opinionsSkills Experience handling complaints Experience dealing with writing reports, and letter responses Excellent report writing skills with the ability to present findings clearly and effectively Strong problem-solving skills with the capacity to think critically under pressure. High level of integrity and professionalism in handling sensitive information.This position offers an exciting opportunity for individuals looking to make a significant impact through their investigative work while developing their professional skills in a supportive environment.