Location: Rochester Type: Full-time, Office-based Job Type: Full-time Pay:  26,000.00- 30,000.00 per year Location: Rochester (preferred) Are you ready to take your career to the next level? Join a dynamic company that is dedicated to delivering exceptional client experiences and managing a large portfolio of accounts. We are seeking a highly skilled and proactive  Client Service& Relations Manager to oversee the service management for our portfolio of 400 accounts. The ideal candidate will be passionate about delivering exceptional client experiences, managing a large volume of accounts, ensuring client retention, and fostering strong, long-term relationships. Imagine being the key point of contact for clients, conducting regular online meetings to review accounts, address concerns, and provide tailored solutions. As a  Client Service& Relations Manager , you'll drive efforts to retain clients, oversee a large portfolio, and develop strong, trust-based relationships. Ready to make an impact? Apply now and join our team as a  Client Service& Relations Manager based in Rochester! Key Responsibilities Client Service Management: Ensure clients are receiving the service they need by conducting regular online meetings to review accounts, address concerns, and provide tailored solutions. Client Retention: Drive efforts to retain clients by proactively identifying opportunities for upselling, addressing service gaps, and ensuring clients feel valued and understood. Account Portfolio Management: Oversee a portfolio of 400 accounts, building and nurturing long-term relationships while ensuring seamless and consistent service delivery. Relationship Building: Develop and maintain strong, trust-based relationships with clients, acting as a go-to partner for their service needs and providing personalized support. Service Delegation: Work closely with internal teams to delegate service responsibilities and ensure the timely and efficient execution of client needs. Complaint Handling: Proactively manage client complaints by following company processes, investigating issues, resolving concerns, and handling refund requests when necessary. Communication: Act as the main point of contact for clients, providing regular updates, managing expectations, and maintaining positive relationships through clear and effective communication. Team Collaboration: Collaborate with cross-functional teams to ensure smooth service delivery, client satisfaction, and continuous improvement. Reporting& Documentation: Track and report on client retention metrics, service quality, client satisfaction, and account health to key stakeholders. Qualifications Proven experience in Client Relations, Account Management, or a similar customer-facing role. Strong organisational skills with the ability to manage a large portfolio of accounts simultaneously. Exceptional relationship-building and communication skills, with the ability to develop rapport and trust quickly. A solution-oriented mindset with strong problem-solving abilities. Benefits: Company events Company pension Free parking On-site parking Experience: Client Service Management: 6 years (preferred) Salesforce: 3 years (preferred) Management: 4 years (preferred) Complaint handling: 8 years (preferred) CRM system: 4 years (preferred)