Service Lead Cleaning&Housekeeping Contract: Banking Location: Yorkshire, LS10 3TP Hours of work: 35 Contract Type: Permanent Our client's Financial Services and Retail Sector plays a vital role within their business, a workforce of over 45,000 dedicated individuals who focus on empowering customers to prioritise their core businesses. Through high-quality facilities services, our client ensures the maintenance and enhancement of customer buildings. From facilities management to cleaning, waste services, building maintenance, catering, security, and landscaping, our client delivers a broad spectrum of tailor-made solutions across both public and private sectors. Job Description The role of Service Lead– Cleaning&Housekeeping is integral to our client's mission to become the world’s leading service organisation. This position is designed to ensure exceptional service performance by empowering people and facilitating the success of customers. Collaborating closely with colleagues, the Site Manager will oversee the operational and financial delivery of cleaning and waste management services for our client's corporate office portfolio. If you are passionate about operational excellence, committed to sustainability, and eager to contribute to the success of a prestigious client portfolio, this role offers an opportunity to make a difference. Key Responsibilities *Take responsibility for your work and actions to show you care * Demonstrate honesty to show respect to your colleagues, the client and your work * Ensure you show entrepreneurship by taking corrective action where necessary * Deliver a quality service through your day to day actions *Set high standards for yourself and strive to achieve them * Pay attention to detail * Be the deputy primary contact for all matters relating to the operational service * Take financial responsibility for your account handling all financial matters * Plan monitor and control budgets to achieve planned business performance Professional and Personal Competencies/Qualifications * Good health and safety knowledge and ideally NEBOSH General Certificate qualified * IOSH Qualified * Can demonstrate management training * Experience delivering contracts of the size and nature of that required by the contract * Previous experience managing multi-sites and large operations ideally in the financial services industry * Experience of working to strict KPIs and SLAs * Client management * A sound understanding of the requirements of managing a contract within the scope of the contract * The ability to communicate and work effectively with customers, employees and teams at all