We are excited to be working with a large independent brokerage who through continued success, have a new position in the business for someone to join them as a Claims Handler in their Head Office. To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service. Primary Accountabilities• Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters • Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client • To liaise with colleagues to identify improvements in internal and external claims processes&procedures• To maintain relationships with the existing client base and any incumbent AR’s / Businesses by providing first line contact face-to-face or telephone advice and support • Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle&making sure that all parties involved are kept up to date with any information• Monthly broker meetings for those who have a larger number of claims • To work within the FCA rules and related procedures published by the company from time to time. This includes the Company’s Compliance Manual and Training and Competence Manual • To attempt to resolve complaints within48 hours referring any unresolved complaints promptly to the Head of Compliance Essential Skills • Accurate record keeping, clear note taking&use of diary• Ability to work as part of a close team • Ability to problem solve&share ideas• Customer service focussed&good communicator Preferred Skills• Experience using Acturis • Cert CII qualified • Minimum 3 years claim handling experience, ideally within a variance of claim types including Liability, Property, Motor