Job Title: Call Handler Location: Hybrid options (After completing training and to be discussed at interview stage) Job Type: Temporary Start Date: 2 January 2025 Hours: Monday– Thursday – 7am-4pm Pay Rate: £13 PAYE Inclusive of Holiday Pay or £14.55 Umbrella Job Overview: In this role, you will guide individuals through the process of collecting their own blood samples at home. Using a provided script, you will ensure that all required steps are followed with accuracy and professionalism. Key Responsibilities: * Answer inbound calls from individuals who need assistance with home blood collection. * Follow a scripted process to verify the individual’s weight and identification. * Clearly and confidently explain the step-by-step blood collection process. * Provide support and reassurance as individuals follow your instructions. * Maintain a professional and empathetic approach, ensuring a positive experience for every caller. * Adhere to all confidentiality and data protection protocols. Requirements: * Excellent verbal communication and active listening skills. * Ability to follow scripts precisely and deliver information clearly. * Comfortable with guiding others through a detailed process over the phone. * Strong organizational skills and attention to detail. * Reliable internet connection and a quiet spaceto work remotely. * Available to complete training in early January before the official start date. Training: Comprehensive training will be provided to ensure you are fully prepared and confident in your role. This will include: * Familiarization with the script and procedures. * Practicesessions to simulate real calls. * Guidance on providing effective support and managing common