Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

Customer Support Executive, Birmingham

Birmingham, West Midlands 1+ months ago

Job Description

Lawtech Software Group is seeking a motivated and customer-focused individual to join our team as a Customer Support Executive. This entry-level position is crucial in delivering exceptional support to law firms and end-users by resolving a wide range of inquiries and technical issues. As the first point of contact for our customers, you will play a key role in ensuring prompt, accurate, and courteous assistance, contributing to the overall satisfaction of our clients. About the role In this role, you will be responsible for managing daily customer inquiries through phone, email, and live chat, with an emphasis on resolving issues at first contact. You will also assess and diagnose technical problems, guiding customers through step-by-step solutions or providing instructions for self-service when appropriate. Handling the full lifecycle of support tickets, you will log and categorize issues, track their progress, follow up on open tickets, and ensure timely resolution according to service level agreements. Complex issues that require further technical assistance will need to be escalated to the appropriate internal teams, and you will ensure a clear and detailed account of the problem and any troubleshooting efforts is provided. You will also manage customer data by updating logs in our CRM software, ensuring information is accurate and accessible for future reference. Additionally, you will educate customers on product features and functionalities to enhance their experience, while also gathering feedback to help identify patterns and areas for improvement. These insights will be shared with the Customer Support Manager to drive service and product enhancements. Contributing to the development and maintenance of internal knowledge bases will be a key part of your role, ensuring support documentation is always up to date and readily available. About You The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to explain complex issues in a simple, understandable way. You should be able to handle multiple tasks without compromising on quality and be quick to learn new software and systems. We are looking for a team player with a collaborative attitude, who can also work independently when required. At Lawtech Software Group, we value customer experience and are committed to continually improving the support we offer. As a Customer Support Executive, you will be a vital part of this mission, working closely with other departments such as technology and sales to provide the best possible service to our clients. If you have a passion for customer service and a desire to learn in a dynamic environment, we encourage you to apply and become part of our growing team. About Us Founded by a team of lawyers, our company is a leader in developing software solutions for the legal sector. With over twenty years of experience, we have a deep understanding of the legal industry's unique needs.  We cater to thousands of lawyers globally, providing a suite of products that includes a specialised client onboarding system using the latest biometrics technology, next-gen practice management software, a virtual legal marketplace application, e-payments technology, and an advanced document and ID signing platform. Committed to driving the lawtech revolution, we aim to transform the way clients interact with lawyers in today's digital world.

Principal Risk Manager, NOTTINGHAM

Nottingham, East Midlands 4 days ago
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Risk Manager About the role As a Risk Manager in the UK Risk Office supporting the business, you will provide professional risk judgement that enables business...

Principal Risk Manager, NOTTINGHAM

Nottingham, East Midlands 4 days ago
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Risk Manager About the role As a Risk Manager in the UK Risk Office supporting the business, you will provide professional risk judgement that enables business...

Succeed Recruitment Solutions: Cruise Customer Support Executive

United Kingdom 7 days ago
£24,000 plus incentives&excellent industry benefits:Succeed Recruitment Solutions: We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning... Homeworking UK...

Digital Marketing Executive, CV47

United Kingdom 9 days ago
Micheldever Tyres is looking for a commercially astute Digital Marketing Executive with web content and online marketing experience. Web content is a key part of digital marketing, and a positive content experience is built on high-quality, relevant...

FM Key Account Director, Bristol

Bristol, South West England 9 days ago
* Strong Senior level industry salary and package * Monday to Friday * Hybrid role - Home working with national travel A leading Facilities Management (FM) provider are looking for an Account Director to join a national Key Account, with the customer...

Shopper Marketing Executive - Grocery, London

London, United Kingdom 12 days ago
The Advocate Group are partnering with a global FMCG business, on the hunt for a proven Shopper Marketing Executive with experience in retail marketing and activation. About the role: As Shopper Marketing Executive for Grocery, you will be...

Client Relationship Manager

Birmingham, West Midlands 15 days ago
MID-Birmingham, Purpose of the role: Represent Dee Set as the UK's leading provider of end-to-end retail solutions. Lead and maintain business relationships with new and existing key customers. Ensure profitable growth of existing business and...

Crm Executive, Shipley

United Kingdom 20 days ago
What we’re looking for: We are seeking an experienced CRM Executive to join our fast paced and dynamic marketing team. Reporting to the CRM Manager, you will be responsible for supporting the execution and optimisation of our email campaigns,...

Sales Executive, Skelmersdale

United Kingdom 21 days ago
At AE Talent Solutions our mission is simple yet profound: to connect exceptional talent with exceptional opportunities. We are dedicated to empowering organizations with top-tier candidates and helping individuals achieve their career aspirations....

Field Sales Executive, Ireland

United Kingdom 1 month ago
Field Sales Executive Territory: Ireland (Based County Wicklow area)Sector: Packaging distribution&solutionsBasic Annual Salary€45,000-€47,000 (dependent on experience) plus bonus/commission (scope to earn 100% of salary), company car (or...