* Strong Senior level industry salary and package * Monday to Friday * Hybrid role - Home working with national travel A leading Facilities Management (FM) provider are looking for an Account Director to join a national Key Account, with the customer in retail&corporate banking. The account is high value and high profile, with the employer working across Hard and Soft services lines covering the client's corporate estate which includes a significant branch network plus a sizeable corporate estate They have established service teams on the account, from front line staff to supervisors and managers in place. You will lead a small team from Hard and Soft FM, with some indirect reports. The Key Account Director (KAD) is responsible for the tactical and strategic delivery, as well as the workplace experience and creating memorable moments in line with touchpoints and other key company initiatives. You would specifically accountable for ensuring the delivery model remains in line with the customers’ needs, managing resource, managing key stakeholder relationships (internal&external), managing compliance&risk and developing the communication&relationship strategy. It is important that they can show a high level of commercial awareness and business numeracy and translate this to both customer and employer business objectives. This Account has a high strategic value to the employer and therefore requires an individual who can excel under pressure and operates confidently when communicating directly to executive members. This is a fantastic opportunity for a senior leader within FM to further test themselves on a major account for a world renowned employer. Actions will include: * Overall responsibility for the operational, commercial and safety performance of a major Key Account Customer with presence across the United Kingdom * Achievement of internal Commercial Key Performance Indicators, to include, but not exclusively: * Organic growth / revenue * CUCB profit % * Cash Conversion % * Customer Net Promoter Score * To lead by example, motivate and direct team and front line staff * Ensure that a strong safety culture exists across the contract, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation (to include root cause analysis) * Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved to contractual levels * Own the relationship framework for this key customer, ensuring effective relationships are in place at all levels within the businesses. * Promote quality customer communications. * Encourage a safer culture for everyone in the organisation in everything you do every time you do it * Direct and control all HSEQ related matters, ensuring the IMS is embedded throughout the contract whilst maintaining and progressing this with the team * Ensure ALL employees embrace the culture of the customers they support We need from you: * Senior leadership experience within FM, ideally having led a major Hard and Soft services account, with volume capital projects above base * Suitable level of industry