Your New Company Hays are partnering with a reputable public service organisation to recruit for a Clerical Officer to assist with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service. This position is temporary until the end of August 2025. Your New Role Address queries about various products and assist with replacements for lost, stolen, or faulty products Maintain and update customer information, ensuring accuracy and consistency. Safeguard sensitive customer information in compliance with data protection regulations. Manage and update product statuses, including hot listing lost cards and clearing redundant ones. Calculate and process quotations for new and renewal product applications. Manage ticketing income, process payments, and ensure secure storage of customer banking details. Reconcile financial records and assist with refunds in line with company policies. Resolve escalated and duplicate applications to prevent fraudulent activities. Perform general clerical duties such as photocopying, scanning, and filing. What You'll Need to Succeed Minimum of 1 years' experience of working on databases Experience of working in a customer service environment Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths Experience of working with Microsoft Word and Excel What You'll Get in Return Salary on enquiry 37 hours per week Temporary until the end of August 2025 Belfast city centre location Online timesheets with weekly pay Access to retailer discounts Access to thousands of learning and development courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)