Your new company We are recruiting for a well-known organisation who specialises in finding suitable housing and care for older adults of modest means. They are always looking for ways to improve, with residents and people at the heart of their mission. They are expanding rapidly, commissioning 16 new Extra Care schemes in the past three years and are now looking for candidates driven by a passion to make a positive impact and genuine care for those in need. Your new role The Local Housing Manager team is central to the Retirement Living scheme. This customer-facing role aids the Local Housing Manager in delivering a professional, high-quality, and effective housing and support service to residents. The Assistant Local Housing Manager supports and deputises for the Local Housing Manager, overseeing all aspects of court life and fostering relationships within the local community. Key Responsibilities: - Support residents to live independently in their own homes, focusing on tenancy sustainment, support, and resident wellbeing. - Ensure the building is safe and secure, and engage actively with residents and the local community. - Assist residents in reaching consensus about local issues affecting their homes. - Conduct periodic compliance checks, health and safety checks, and audits. - Manage reactive repairs and support planned maintenance projects. - Procure and manage contractors for local services. - Manage void properties and ensure they are at a lettable standard. - Organise and facilitate events and activities to create a lively court environment. - Engage with the local community and promote Housing 21 services. - Respond to anti-social behaviour and complaints, ensuring policies are followed. - Act as a facilitator to ensure residents receive necessary care and support services. Working hours: 30 hours per week over a 5-day period. Salary: 24,500 - 36,000 per annum depending on experience. What you'll need to succeed - Excellent standard of reading, writing, and numeracy.- Experience in the social housing sector, particularly with a focus on older people. - Knowledge and/or experience of issues faced by older people or other vulnerable groups, such as Dementia, drug& alcohol use, and mental health. - CIH Level 3 or 4. - Commitment to delivering the best, passion for developing others and the organisation, and a can-do approach with a customer-focused attitude. What you'll get in return Our client values their customer-facing employees and rewards them accordingly. Benefits include: - Pension scheme - Holiday pay and purchase scheme - Occupational Sick Pay - Occupational Maternity/Paternity Pay - Health Cash Plan - Blue Light Card (discounts across retail, hospitality, and leisure) - Income protection - Eye care vouchers - Car lease scheme - Cycle to Work scheme - Employee Assistance Programme - Support for career progression and development - Additionally, our client offers a nine-day fortnight, allowing employees to work their hours across nine days. Details will be discussed with successful candidates. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk