This exciting opportunity has arisen for a full time Practice Administrator to join our clients Medical Secretarial Team. You will be required to be able to work on your own initiative and provide support to a busy and demanding service. If you are enthusiastic, motivated, and ready for a challenge then you are the person we are looking for. We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment. The successful candidate will have a positive and friendly outlook, who can work well under pressure and ability to work as part of a team and manage their time effectively. Main duties of the job * Providing full support for the Medical Secretaries team, ensuring an efficient and effective administrative service to the practice. * Supporting the Medical Secretaries team managing the generic mailbox and monitoring and processing the responses from hospitals, and forwarding any actions to the relevant GP. * Supporting the Workflow team, scanning and uploading to patient records documents in paper or electronic formats. * Providing courteous, confidential and sympathetic advice to patients. * Good organisational and language skills. * High attention to details. * Ability to stay calm under stressful circumstances. * Interpersonal abilities. * Always displaying tactfulness to patients * IT skills. * Maintain effective filing and recording system for patient data. * Being discreet with confidential information. * Having good written and spoken communication. * Being able to work with a team. Job responsibilities * Effectively monitoring and processing the responses from hospitals and other healthcare agencies. * Managing the generic mailbox processing all email correspondence and prioritising urgent actions/requests from the District Nurse/Hospitals. * Supporting the Workflow team by scanning paper documents/letters to patient’s record, as per the Workflow protocols – Cardiology, Out of Hours/A&E reports, Radiology etc. * Supporting the Workflow team by uploading electronic documents/letters to patient’s record, as per the Workflow protocols – Cardiology, Out of Hours/A&E reports, Radiology etc. Person Specification Essential Good standard of education and experience of working in a busy office environment. Desirable * Experience on EMIS Web * Experience of working General Practice. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal