Job Description Administration Assistant/ Medical Records Clerk  Location: Mount Stuart Hospital, Torquay Hours: 37.5 hours per week, Full-time, Fixed-term Contract - MAT Cover Salary: Depending on experience + Benefits Summary: Mount Stuart Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 1984 and is one of Devon's leading private hospitals with an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.  By investing in thelatest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery. The role: We have an exciting opportunity for an experienced Administration Assistant/Medical Records Clerk to join our friendly and supportive team at the Mount Stuart Hospital, base in Torquay. In this role you will be an integral part of a team who are committed to delivering the highest quality outcomes in a supported environment, where you will be valued for your skills and expertise. This is an exciting and important role in ensuring all medical notes are prepared in a timely manner throughout a patient's clinical journey, scanning, auditing and any associated patient administration. You will have good administration skills and have the ability to organise and prioritisethe workload whilst working under pressure and part of a team. You will need to be a good communicator with experience of dealing with enquiries over the telephone. The team is extremely busy and needs someone with proven high quality customer service skills, a commitment to focusing on accuracy and delivery whilst maintaining the necessary speed to ensure all tasks are completed daily. The ability to effectively prioritise your workload, work on your own initiative and to adhere to deadlines are key requirements of the role. You will be working in a fast paced environment and will need to handle job pressure well. Must be able to demonstrate good organisational skills and maintain an effective working environment. Previous experience of working within such an environment is desirable. English and Mathematics are an essential part of the role as is a good standard of general education. Full training will be provided. The successful candidate would need to be computer literate including Excel and Word and have an understanding of confidentiality issues. What you’ll bring with you: A warm, considerate and empathetic character A friendly and professional approach combined withexcellent customer service skills Experience working in an admin/records environment Good attention to detail A passion for delivering an excellent service The ability to make decisions and use your initiative Excellent written and verbal communication skills Fast and efficient computer skills Passion to deliver excellent customer service  A flexible and positive attitude Benefits: 25 Days Leave + Bank Holidays (prorated) Flexible shift patterns available where possible Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner&dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site (where possible) Subsidised staff restaurant (where possible) Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.  We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient isat the heart of everything we do. Join us and have more ‘Time to Care’.  We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.  We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. #ACX #LI-KH1 We care.   It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today asit was when we welcomed our first patients in 1964.   “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.