3rd Line IT Support Technician Up to£40K Based: Stourbridge About the company Private and well-established company founded in 2006. Partnering and developing relationships with some of the markets key players such as Microsoft and Dell, Techys2u has considerable experience installing IT systems for a wide range of businesses covering many sectors. About the role The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues. Responsibilities - (but not limited to) * Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools. * Diagnosing and resolving complex issues in a Microsoft environment. * Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT&Communication projects. * Change and project implementation as well as process improvements, for internal projects as well as client projects. * Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. * The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. * Visiting customer sites to provide support and install new systems. Person Specification * A proven understanding of: o Microsoft Azure, Microsoft Intune/Endpoint Enrolment. o Power Automate and PowerShell scripting. o Windows Server technologies such as Active Directory, DHCP and DNS. o Bare metal recovery and backup. o Procedures for servers and workstations. o Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions. o Email and server migrations including knowledge of Microsoft Exchange and Exchange Online. o Antivirus concepts and remote management tools. o Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks. o Routers running pfSense/OPNSense or similar router operating systems (eg. Untangle). Beneficial, but not essential * Previous experience of working within 3CX and VoiP