Entity :Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.Safran Helicopter Engines is the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Operating worldwide, it employs 5,900 people and has more than 2,500 customers in 155 countries, and 21,000 engines in service. Job field / Job profile :Customer services and support/Customer support&services management (CSSM) Employment type :Fixed Term contract Position description : Currently, our new facility, HanSafran, is being built on approximately 6,000 square meters, emphasizing our principles of growth and sustainability. With the use of solar panels, a green roof, and an energy-efficient heating and cooling system, we aim to operate climate-neutrally at Nordport in Norderstedt. And now it is your turn to join us!What we offer you: As part of an international aviation group, we offer you at our Hamburg location – and in the future in Norderstedt – a creative and growing work environment with a multicultural background. Your personal development is of great importance to us: In addition to new challenges and exciting tasks, we continuously develop your skills and experiences through internal and external trainings. In addition to our attractive salary package, you will benefit from numerous benefits including • Intensive onboarding with internal networking events • Mobile working • Supplementary health insurance • Company pension scheme • Transportation allowance or cover of your German ticket • Pluxee vouchers • Free of charge health check-ups, adjustable tables and participation in sports events • Company leasing of bicycles • Participation in our share savings plan •A budget for individual specialist literature and much more. However, above all, we like to celebrate our successes! Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick off activities, employee events are part of our corporate culture! As our future Customer Service Representative (CSR) you actively represent the interest of our international customers: As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction. What you bring with you:- Customer support experience or experience as a client service representative - General understanding of contract structures - Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience - Fluency in the German and English language required - French language skills are beneficial - Familiarity with SAP system and MS Dynamics preferred You want to become part of our team? Then we look forward to receiving your application. City (-ies) :22453 Hamburg Minimum education level achieved :A Levels, Diploma English : Fluent German : Intermediate