United Kingdom
Customer Service Advisor Salary in Durham
£12K
20% Low Band Avg
GBP £18K
Average
£23K
80% High Band Avg
Salaries based on experience level
The Average Entry Level salary of Customer Service Advisor in Durham is GBP £13K/yr, this salary increases 33% to £18K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from £18K/yr to £23K/yr.
Salary Compared to United Kingdom National Average Salary
- Customer Service Advisor in Durham Salary
- vs
- Customer Service Advisor in United Kingdom Salary
The Average Salary of Customer Service Advisor in Durham is £18K/yr. This is +1% higher (£340) compared to United Kingdom national average salary of £17K/yr.
Salary Compared to Durham City Average Salary
- Customer Service Advisor in Durham Salary
- vs
- Durham City Average Salary
The Average Salary of Customer Service Advisor in Durham is -32% lower (-8,805) than the average salary for the city of Durham £27K/yr.
Customer Service Advisor job description
Job Title: Customer Service Advisor
Overview/Summary of the role:
The customer service advisor is responsible for providing exceptional customer service to clients and customers, resolving their issues, and providing support over phone, email, chat, and other channels. They should have excellent communication skills, be able to handle complaints in a professional manner, and have a deep understanding of the company's products or services.
Responsibilities and Duties:
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and efficient manner
- Resolve customer issues and complaints in a professional manner and escalate to management if necessary
Customer Service Advisor interview questions
Interviewer: Good morning/afternoon. Thank you for coming in today. Can you please introduce yourself and give us an idea of your customer service experience?
Candidate: Sure. My name is John Doe, and I have been working in customer service for about five years now. My most recent position was serving as a customer service representative for a large retail company.
Interviewer: Great. In your opinion, what makes a successful customer service advisor?
Candidate: I believe that a successful customer service advisor should possess strong communication skills, be attentive to customer needs, and have the ability to handle difficult situations with tact and empathy.
Interviewer: Can you tell me about a particularly challenging situation you faced in your previous job, and how you handled it?
Candidate: Yes. A customer once called in regarding an issue with a product they had purchased that was out of warranty. Though it was out of our usual timeframe for resolving this issue, I listened attentively to the customer's concerns, apologized for the inconvenience, and eventually offered a partial refund as a gesture of goodwill.
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