Our client are looking for a confident and capable Technical Analyst to lead the Support and Implementation functions for a well-established and award-winning software provider in the social housing sector. This is a great opportunity to take ownership of the technical support and delivery of a mature and widely-used middleware product suite that integrates with major Housing Management Systems across the UK and Ireland. As the Technical Analyst, you’ll be the technical linchpin of the organisation – overseeing all support activity, managing customer upgrades, leading implementations, and liaising directly with clients, developers, and IT partners. Key Responsibilities: Manage and monitor technical support tickets to ensure SLA compliance Handle second-line customer enquiries, escalate to developers as needed Report bi-weekly on ticket status and ongoing support issues Identify areas for improving support efficiency and reducing ticket volumes Plan and deliver upgrades, server/database migrations, and new installations Collaboratewith client-side IT teams, internal developers, and HMS vendors Maintain and update installation/configuration documentation in GitHub and Google Sheets Assist sales and pre-sales teams by explaining the technical set-up to prospects Product Testing&Improvement Be actively involved in user testing for new software releases Provide technical feedback to development and contribute to product improvement Keep project and support tickets up to date in internal systems Provide bi-weekly updates on project status and KPIs  About you: Ideally you will have prior experience working within an IT Technical support role Have a Solid grasp of network infrastructure, IIS, remote access, and SQL databases Experience or knowledge of web-based enterprise applications and integrations Be personable, proactive, and a clear communicator Highly organised, detail-oriented, and self-motivated Team player – comfortable collaborating with both technical and non-technical colleagues  Apply through the link ASAP! This role will not be available long.                   Role: Technical Analyst Location : Poole, Dorset Salary: Up to 45K + Benefits including Bonus, Significant pension&much More Keywords: Technical Support, IT, Networks, Support         Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.        This is a permanent