About the Role Are you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You'll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences. Purpose: * Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. * Investigate and resolve issues with Moorepay products, which includes Payroll and HR. * Communicate with customers about issues and provide a resolution. * Collaborate with Product, Development and IT Infrastructure teams to resolve problems. Key Accountabilities: Technical Application Support: * Resolve technical issues for internal and external customers in line with SLAs. * Identify the root cause to prevent similar issues in the future. * Ensure system effectiveness and compliance with current legislation. * Recommend improvements to the applications to enhance the customer experience or business efficiency * Train and advise team members and customers by sharing technical expertise. System Administration: * Monitor system queues to maintain product performance. * Respond to and resolve system error messages. Customer Service / Continuous Improvement: * Develop and maintain good relationships with stakeholders. * Champion customer feedback by identifying and raising product bugs and feature requests. * Provide best practice advice on Moorepay systems and processes. User Acceptance Testing * Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications. * Help test system changes, such as new product features or UK and ROI payroll legislation. Skills&experience * Previous payroll experience/knowledge is essential * HR experience is advantageous. * Good technical knowledge of Payroll and/or HR systems is advantageous. * Flexible approach to working and problem-solving. * Customer focused. * PC literacy– Word, Excel, PowerPoint, Outlook, OneDrive, etc. * Excellent communication skills. * Ability to build effective working relationships. Benefits&culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: * A career packed with opportunity, in a stable and growing company. * A comprehensive programme of learning and development. * 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well! * Private medical insurance and life assurance 4x salary. * Enhanced pension with up to 8.5% employer contributions. * A huge range of additional flexible benefits across financial&personal wellbeing, lifestyle&