The Onsite Support Technician will be the primary point of contact for resolving technical hardware issues related to printers and office equipment. This is a hands-on role that requires a solid background in hardware maintenance and repair, with a focus on troubleshooting and fixing technical issues on-site. The ideal candidate will have the ability to work independently and take ownership of tasks, ensuring the smooth operation of equipment for clients. This is an entry-level role, suitable for candidates with one to two years of relevant experience.  Key Responsibilities: Hardware Troubleshooting& Repair: Take direct action to troubleshoot and fix technical issues with printers and related hardware, resolving problems on-site efficiently. Device Monitoring: Regularly check device status using remote monitoring tools and proactively address issues such as toner replacement and paper jams. Onsite Customer Interaction: Communicate Customer Service Focused: Ability to engage with customers in a professional manner, resolving issues quickly and efficiently on-site. Technical Proficiency: Hands-on experience with hardware troubleshooting, including the ability to perform repairs and routine maintenance on printers and related devices. Problem-Solving Skills: Strong ability to diagnose technical problems and implement solutions immediately. Organisational Skills: Capable of managing multiple tasks and prioritising effectively while maintaining a high level of attention to detail. Communication Skills: Clear verbal communication skills, able to explain technical issues and solutions in simple terms to non-technical staff. Team Player: Willing to collaborate and support colleagues to ensure the smooth operation of on-site service delivery. Adaptability: Open to learning new technical skills and adapting to changes in technology and client needs. clearly with onsite staff to understand technical issues, ensuring repairs and maintenance tasks are completed effectively. Escalation of Complex Issues: When problems exceed first-level capabilities, escalate issues to senior engineers to ensure timely resolution. Routine Maintenance& Repairs: Perform hands-on maintenance, including replacing toners, parts, and cleaning devices to prevent downtime. Accurate Documentation: Log all service activities, troubleshooting actions, and maintenance tasks in the incident management system, ensuring records are up-to-date. Training Users: Provide hands-on training to users on the proper operation of printers and related equipment to reduce user-induced errors. Consumables Management: Ensure continuous device functionality by managing and replenishing toner, paper, and other consumables. Health& Safety Compliance: Follow health and safety policies when performing repairs and maintenance, ensuring a safe working environment at all times.