Legal Advisor 5 days in office: shift patterns listed below Located in Manchester City Paying£26,000 - £28,000 The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland. The Role As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: Provide timely legal and financial information to clients adhering to set SLAs and KPIs Manage incoming calls efficiently, either resolving cases independently or distributing them among team members Conduct research and engage in self-learning to enhance expertise in relevant areas Handle diverse client issues with empathy, especially those in distress Demonstrate a general understanding of legal and financial domains including, but notlimited to, Family Law, Commercial Law, Criminal Law, and Consumer Law Uphold a standard of excellent customer service in all interactions What You Bring to the Team: Proficiency in various legal and financial matters Capacity to prioritize tasks and work independently or collaboratively withina team Strong verbal and written communication skills Dedication to providing exceptional customer service and assisting individuals Open-minded, enthusiastic, and non-judgmental approach Comfortability with telephony and IT systems Shift Patterns: If successful for the role, you will need to select one of the following shift patterns: Shift Pattern 1: Tuesday: 9am - 5pm Wednesday: 9am - 5pm Thursday: 9am - 5pm Friday: 9am - 5pm Saturday: 12pm - 8pm Shift Pattern 2: Monday: 8am - 4pm Tuesday: 8am - 4pm Wednesday: 9am - 5pm Thursday: 12pm - 8pm Friday: 1pm - 9pm Shift pattern 3: Monday: 9am - 5pm Tuesday: 9am - 5pm Wednesday: 1pm - 9m Thursday: 10am - 6pm Friday: 12pm - 8pm 49456CH INDMANJ