Deluxe Recruitment are actively recruiting for a Freight&Logistics Customer Account Manager on behalf of a reputable Freight Forwarding company based in Bolton. Job Title: Freight&Logistics Customer Account Manager Dept: Sales&Customer Service Reporting to: General Manager Responsible for: Growing and maintaining existing accounts in respect of customer service and operational requirements and generating new business in line with business objectives Core Responsibilities: Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis Generate new business in line with KPI's and business objectives Arrange and attend client visits/appointments where appropriate or where asked by SLT as required Ensure all documentation and CRM system is maintained and updated daily to reflect current information Following up on leads and referrals to ensure any opportunity is maximised Build and maintain strong professional relationships with customers and suppliers Keep knowledge of logistics industry and freight forwarding up to date and relevant Deal with all customer queries such as price requests, shipment updates, and bookings Oversee and manage all customer bookings and related administration Work collaboratively with management to develop and implement the company's strategic plan Represent the business in a positive and professional manner at all times Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence Carry out any other reasonable requests by management Requirements: Minimum 3 years' experience in the logistics or freight industry Proven ability to generate new business and manage existing accounts successfully Experience with Irish logistics is essential Excellent interpersonal skills and ability to build professional relationships Excellent attention to detail, computer literacy and time management essential Full time position, Monday to Friday, 09:00 - 17:00 Occasional travel may be required for client meetings and site visits Carry out any other reasonable requests by management Desirably live local to head office and have own