Reference number: JR235325 Location: Dublin, Ireland Working pattern: Full Time, 37.5 hours per week Contract Type: Permanent Number of roles: 1 Salary:€29,000 per annum We are looking for a Student Services Assistant to join our team. You will work alongside the Student Services Manager on general customer service, student finance and day-to-day student administration. You will ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority. This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant / Advisor, who is looking to expand their skills and build their career with an industry leader. What you’ll bring to the role Experience in administration work (preferably in an ELT environment). Experience in working in a customer facing environment. Ability to deal with and resolve a high volume of queries efficiently. Excellent communication skills. Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines. Strong attention to detail and high level of data accuracy. What we do Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. What we offer As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave* Big discounts on Kaplan courses for you and your family 24/7 confidentialhelpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 2nd March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.