About Us  Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.  About the role  Srvices is currently looking to recruit a Call Centre Team Leader to work on our Thames Water Metering and Developer Services Contracts. The Call Centre Team Leader will be required to: Work collaboratively with our Client Thames Water to deliver the Smart Metering Programme covering several different workstreams. A passion for Customer Excellence and be a strong people leader. Lead on ensuring your people deliver the highest standard of customer service within the Call Centre. Complete additional project work as required and manage the team within your budget. The ability to manage our delivery to optimise performance, customer experience&commercial objectives. Ensure all Call Centre activities are completed compliantly and within SLA. Compliance is specified by the Regulators, OfWAT, MOSL, Environment Agency, Highways Authorities&Consumer Council for Water. Understand CMEx and DMEx measures and ensure that your team are compliant with these Drive productivity within Call Centre to achieve targets and goals as specified by our client. Work with the Complaints Manager and Call Centre Manager to resolve customer complaints and escalations, to the satisfaction of the customer and our client.The main purpose of the Metering Contract is to deliver the metering programme for Thames Water, installing and replacing water meters. The main purpose of the Developer Services contract is connecting new clean water supplies to the London area. Integral to both contracts is the positive engagement with our customers, the clear delivery of our key messages, and the effective case management of queries. The Key Requirements  The ability to build strong relationships with all internal and external stakeholders based on integrity&trust Strong leadership skills and experience of leading a team to deliver customer&operational excellence Experience working within a regulated industry Preferred but not essential. People management skills Managing systems and databases Experience of demonstrating customer resolution, service improvement, and customer excellence. Draft reports and use data to drive improvements Experience in a contractor/client relationshipWhat’s in it for you? Matched Pension Scheme Hybrid Working Private Health Care and Health care Cash plan Enhanced Maternity and Paternity policy  25 days' annual leave plus bank holidaysWe passionately care about our peoples' wellbeing, we have specific benefitsgeared towards supporting you inside and outside of the workplace, you’ll have; Access to our Employee Assistance Programme Life Assurance Opportunities to progress in a successful multifaceted company Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill&top retail brand discounts.Our Vision At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment. This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success. The Next Step... So you know, all our applications are reviewed by our team, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process. About The Company M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK&Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and