About The Company: OCS UK& Ireland is a leading facilities management company with a turnover of 1.7bn and 50,000 colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Aviation business sector business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients. About The Role: Shift Pattern: 05:00am to 17:00pm OCS on behalf of Cork Airport is responsible to meet, greet and keep an accurate record of all PRM passengers. The Shift Allocator must ensure that they act in a professional and courteous manner at all times when interacting with passengers and airport staff. They are responsible for the overall successful operation of their specific work area and must ensure that they utilise the allocation system to monitor the performance levels of agents and ensure all PRM's are assisted within the Service Level Agreement as set down by the Airport Authority. Key Responsibilities: Greet passengers in a pleasant and professional manner Assess the passenger's mobility requirements Log and record all passenger tasks into the allocation system, ensuring each task is time stamped at the time the passenger requests assistance and the IATA category confirmed Allocate tasks to CCA's in an efficient manner Complete all system updates in accordance with procedures Pre-empt and report all possible service failures to Operations Manager Ensure the surrounding area of the reception desk is tidy and well maintained at all times. If the area needs to be serviced inform the relevant cleaning supervisor Ensure a full complement of wheelchairs are stocked at the desk - as numbers run low allocate a wheelchair collection task to a CCA. Communicate effectively with all customers, airport personnel and colleagues. A professional and courteous approach is essential Follow instruction as assigned by management Monitor the email inbox ensuring all emails are responded to in a timely manner. Updating and maintaining records in the rostering system. Utilise PRM Assist to aid forecasting of staffing levels and PRM assistance requests. Handle Shop and Collect packages on behalf of the airport. Support the Hold Baggage Screening Operation where required including upskilling and certification. Assist, as required, with any additional duties as assigned to you by management. Qualities: Although not exclusive, the following qualities are essential for an Allocator to be effective and efficient in their role: Good communicator, with the ability to communicate effectively and professionally with persons at all levels, including those with disabilities, and from all backgrounds Have a disability confident approach when assisting PRMs Self-motivated, adaptable to change and able to use own initiative Good time-keeper and willing to maintain a high level of grooming Committed, respectful and enthusiastic Caring, thoughtful and empathetic personality Ability to handle shift work, including weekends and Bank Holidays Ability to speak, read and write English effectively Ability to work and multitask within a fast paced and busy environment Have a five-year checkable work record Previous airport experience is an advantage but not essential Previous customer service experience in excess of one-year desirable How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.