NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Productionsupport-Loan IQ to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). 7-9 years of experience into Production Support in BFSI Hands-on experience on ticketing tools (Jira / Freshdesk). Must have experience into Loan IQ. Hands-on experience into SQL queries. Experience in Incident Management, Change Management, and Problem Management. Hands-on experience into Windows and Linux and application support and knowledge deployment installations Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team. Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner. Coordinate with the Application Development Team and ensure testing is completed and successful deployment. NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.