Summary Scope of this Role : Scope includes Workforce team leadership&development, labor planning&optimization, real-time queue management, advanced analytics, process design/enhancements, departmental budgeting, strategic planning, contact routing design, self-service&Call Deflection capability improvement ideas and implementation support, and general consultation regarding contact center industry&best practices. What we're looking for Workforce Management -Must have SIGNIFICANT NICE IEX administration&configuration experience. -Leadership acumen with the ability ... ## Type: Permanent ## Location: Tamil Nadu, India